The welfare of our patients, and the safety of our clients, is our absolute priority at Coomara.
Since 24th March, as a nation, we have been instructed to stay at home, only leaving the house for a select few essential reasons. Veterinary practices of course provide an essential service in the form of emergency health care for the welfare of all animals under our care, and also from the point of view of food production. Guidance provided to us by our governing body, the Royal College of Veterinary Surgeons, has been reviewed in light of the likely extension of this lockdown period:
- We are not required to close completely, however, face-to-face interactions must be limited to where absolutely necessary “for animal welfare and public health, and relief of pain and suffering”
- Both vets and clients should only travel to see animals when essential to do so
- Routine treatments are not to be carried out
NEW GUIDANCE STATES THAT WE ARE ABLE TO PERFORM PUPPY AND KITTEN PRIMARY VACCINATION COURSES. We will also be performing DOG BOOSTERS according to individual risk, and where 15 months has elapsed from their previous booster.
We are still limiting our surgical work so that oxygen supplies in the UK are preserved. This includes routine surgical procedures such as neutering. If you have any concerns about this please contact us at the surgery.
HOW WE CAN HELP DURING THIS TIME
- Please telephone the practice between 9am and 5pm if:
- you need a repeat prescription – please allow 72 hours
- you think your pet does not need emergency care, but you are uncertain if they need seen by a vet
- You will be required to pay for prescriptions, food and any treatments over the phone by card
- IN THE EVENT OF AN EMERGENCY PLEASE RING THE USUAL NUMBER ANYTIME 01228524740
- The practice will now be manned between 9am and 5pm
- We are continuing to provide our usual emergency service. Despite the reduced opening times we will continue to charge our out of hours fees at pre-COVID-19 times i.e. between 7pm and 8.30am on weekdays and from 12pm Saturday and 8.30am Monday at weekends.
- DO NOT JUST TURN UP AT THE PRACTICE, WHATEVER THE REASON
- We are continuing to provide advice and support over the telephone, free of charge. Please be prepared for a wait for call-backs at busy times
- Our video consulting service will be up and running soon, and we will be using this for the majority of our less urgent cases
- We will willingly post out prescriptions; P&P will be charged.
- Where still appropriate with Government guidelines we will provide a delivery service for food and prescriptions, subject to availability, and free of charge to our clients
IF YOU HAVE ANY WORRIES AT ALL PLEASE REACH OUT TO ONE OF OUR TEAM ON 0122852470
SOCIAL DISTANCING MEASURES AT THE PRACTICE – please help us to keep EVERYONE safe
- A gazebo is positioned at the top corner of the car park near the house.
- On arrival to the practice telephone the practice to inform us you are here, and follow our staffs’ instructions
- One of our team will come out to meet you in the Gazebo. We will discuss your pet at a safe distance of at least 2 metres.
- We will then take your pet indoors for further assessment and procedures
- If we think we need to do any particular additional work or procedures we will telephone you from the practice
- When we have finished we will telephone you from the practice to take card payment over the phone
- We will then bring your pet back to the gazebo, disinfecting their lead and carrier en route, and discuss ongoing care at a safe distance
- If you do not have a mobile phone a door bell under the gazebo can be used to signal your arrival.
- Sadly, we are unable to offer house visits unless for an absolute emergency
We understand people’s concerns about keeping up with routine procedures, however we hope that clients can continue to be understanding – it is for the safety of the public and ourselves, and part of the National effort to stop the spread of this virus and protect the NHS.
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